FOOD & BEVERAGE

F&B plus Customer Services

August 2018 - August 2019

STORE MANAGER

Dopa Dopa Creamery

Trained and coached service staff members to enhance customer service and increase profits through suggestive selling
Consistently exceeded monthly sales goals and up-selling techniques by calibrating coffee (beans) and ice cream recipe
Created marketing collaterals such as Hat and balloons for special events
Managed closing duties including restocking items and reconciliation of the cash drawer

November 2017 - April 2018

The LoKal

Delivered exceptional service by greeting and serving customers in a timely friendly manner
Maintained knowledge of beverage menu items garnishes ingredients and preparation methods
Appropriately suggested additional beverage items to customers to increase restaurant sales
Promptly served alcoholic and non-alcoholic beverages to guests
Answered questions about menu selections and made recommendations when requested

May 2016 - November 2017

The Fullerton Bay Hotel

Supervised a team of junior Baristas and servers
Inspected food and beverages before they get served
Handled finishing touches and assist with complicate latte stenciling on signature beverages
Advanced technical competence in brewing methods cold brew
Assisted guests with making menu choices in an informative and helpful fashion

May 2015 - May 2016

The Loft Café & LOWERCASE

Worked under the immediate supervision of the shop owner
Reviewed official website and social media to identify areas for improvement by understanding customer needs after discussions with team
Present menus to patrons and answer questions about menu items, making recommendations upon request in the café
Performed routine tasks in daily operation, serving ice creams and in cleaning and maintaining food service area
Worked on up-selling techniques by creating new logo board and a featured food & beverage program